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Communicate Better with
WhatsApp Notifications on SimplyBook.me

Reach your clients instantly on the platform they use every day

Enable WhatsApp Notifications
WhatsApp Notification
  • 4.6/5
  • 4.5/5

Why Use WhatsApp Notifications

WhatsApp is one of the most widely used messaging apps globally, with over 2 billion users. By integrating WhatsApp Notifications into your booking process, you ensure that your messages reach clients quickly and reliably

  • Immediate Communication

    • Stay in Touch Instantly: Send booking confirmations, reminders, updates directly to your clients WhatsApp.

    • Higher Visibility: Messages are delivered instantly and are more likely to be seen promptly.

  • Reduce No-Shows

    • Timely Reminders: Automated reminders help clients remember their appointments, reducing missed bookings.

    • Easy Rescheduling: Clients can contact the business directly if they need to change their appointment.

  • Enhance Client Experience

    • Preferred Platform: Communicate through a channel your clients are comfortable with.

    • Professional Service: Provide clear and timely information, boosting client satisfaction and loyalty.

How to Start with WhatsApp Notifications

WhatsApp Notifications

  • Log in to your SimplyBook.me admin panel

  • Go to Settings > Email & SMS Settings

  • WhatsApp Notifications are enabled by default. Use the toggles to select which notifications you want to send via WhatsApp.

Notification settings

Purchase WhatsApp Credits

  • Navigate to Plans and Prices and add WhatsApp credits to your subscription or purchase as additional items.

  • Select how many credits you want to purchase.

  • Complete your purchase securely.

Purchase WhatsApp Credits

Customize Your Settings

    Choose notifications you want to send with WhatsApp:

  • Booking Confirmations

  • Påmindelser

  • Updates

Customize WhatsApp Notifications

FAQ

1

How do WhatsApp Notifications benefit my business?

They allow you to reach clients quickly on a platform they frequently use, improving communication and reducing missed appointments.

2

Are there additional costs involved?

Yes, sending WhatsApp messages requires purchasing credits. You can choose from various credit packs to suit your needs.

3

Can I customize the messages sent to clients?

To comply with WhatsApp policies, messages use pre-approved templates and cannot be customized. These templates cover essential information clearly and professionally.

4

What happens if I run out of WhatsApp credits?

If you run out of credits, the system will continue delivering enabled notifications through other active channels, such as email.

5

Is my data secure with SimplyBook.me?

Absolutely. We use industry-standard security measures to protect your data and comply with all relevant data protection regulations.

6

How do I monitor my WhatsApp credit usage?

To view how many credits each message has used, go to Reports > Message Log > WhatsApp Notifications in your SimplyBook.me admin panel.
To check your remaining credits, navigate to Plans & Prices > Subscriptions not Payment History.

7

Do my WhatsApp credits expire?

If you add WhatsApp credits as a recurring add-on to your plan, they will expire at the same time as your subscription, just like SMS and Push notification credits. However, if you purchase WhatsApp credits under Additional Items as a standalone item, they do not expire.